This website is operated by REDEFINED CONCRETE. Throughout the site, the terms “us”, “we” and “our” refer to Redefined Concrete. We offer this website, including all information, tools, and services available from this website to you (the user), conditioned upon your acceptance of all policies, terms, conditions, and notices on this page.
By visiting this website and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are customers, vendors, browsers, merchants, or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new pages, features, or tools that are added to Redefinedconcrete.com are also subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Shop 24 hours a day, 7 days a week at REDEFINEDCONCRETE.COM. Once you’ve completed the purchase you will receive a notification at the email provided during checkout. You will continue to receive notifications as there are updates to the order. For changes after an order has been placed, please contact us through our contact form or contact our service team at (321) 430-6475. If your product is custom-made and has already been built we reserve the right to refund or make changes as we see fit (please see refund terms below for more information).
We accept Visa®, MasterCard®, Discover®, and American Express® credit cards. Only one credit card will be accepted as we are unable to process an order on two separate credit cards. Our credit card processing system is provided by STRIPE. At checkout, we authorize the credit card for the full amount, including taxes, and shipping. Your credit card information is not visible or saved on our website. We also accept checks or cash for local delivery. Instructions for payments will be delivered on the checkout page and are subject to change at any time.
Unless otherwise noted in the product description, shipping charges ARE included in the order total at the time of purchase. For larger or heavier items, they often times can NOT be shipped to a residential location without a forklift on site. If there is no forklift on-site, free shipping is included in your purchase to your receiving company such as a white-glove service, or a local Moving Company but they will be responsible for last-mile delivery. All products that require an on-site forklift will list it in the product description. We work with a national white-glove service but generally, your local companies offer more competitive pricing. If you are using your local company we will work with them to deliver the product to their address. Other items such as customs duty charges, and other fees and taxes may apply for international addresses as well as Hawaii, Alaska, and Puerto Rico.
RETURNS, EXCHANGES, CANCELLATIONS, AND REFUNDS 🡖
When you purchase a custom product on our website we have specific criteria for refunds and returns. If you have purchased an item and wanted to cancel or change your order we will provide you a full refund or store credit if we did not begin production of the item. Usually, the product begins production 3 – 5 days after the order is received. If we have built your product, but have not shipped it, we charge a 15% inventory fee. We charge a fee because this item may sit for 3 months to a year before someone orders the exact item that we built to your requests. Before taking delivery of your product and signing for it do a walk around and make sure the box, packaging, or product is not damaged. The shipping company relinquishes all responsibility for damages once you sign for the product. We do not take responsiblity for items damaged during transit if the package is signed off. For returning received items due to our companies mistake we will send you a shipping label and provide you a store credit for the total you spent with us or we can give you a full refund. If you changed your mind on a product or ordered the wrong item you will be responsible for shipping and a 15% inventory fee. The item must be returned in the same condition it was delivered.
In general, you can visit our website without providing any personal data. We do not collect personal information about individuals, such as names and mailing or e-mail addresses unless the individual visiting the website knowingly provides it. We only collect personal data if you submit personal information via our forms or orders. By providing an e-mail address, a user may from time to time receive communications from Redefined Concrete on its products and services or special offers that may be of interest. At any time you can unsubscribe from these communications.
We do not share your personal information with third parties. This website contains links to other websites. Clicking on these links does not transfer any information from Redefined Concrete to the third party. We are not responsible for the privacy practices or contents of such websites.We may disclose the personal information we collect through our site when we believe such release is necessary in order to comply with the law, for example, if we receive a subpoena or court order.
Cookies are small files of information that are stored on your computer’s hard drive by your Web browser. The cookies we use do not contain any personal information. Most Web browsers automatically accept cookies, but you can change the preference of your browser so that it does not accept them. In order to use all the features of our website, we recommend that you accept cookies. We use this information primarily to better understand the way visitors use our site – which pages they visit, which links they use, how long they stay on each page. This information helps us understand visitors’ interests and needs and provide better service.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 🡖
We do not warrant, represent, or guarantee that your use of our service will be uninterrupted, timely, or error-free. We do not warrant that the results that may be obtained from the use of the service will be reliable or 100% accurate. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk.
The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Redefinedconcrete.com, our employees, owners, directors, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured while using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.